This helpdesk is available only for Hetxa partners and resellers. If you are an end client using any Hetxa-powered system, please contact your service provider.
If you have any issues using POS / IPG / Email / ERP / Accounting software or any other Hetxa-powered system, please contact your service provider. You can find their contact details in your payment invoice.
If you manage end clients and need platform-level support, submit a request below with your reseller details and system information.
Hetxa provides technical assistance to authorized partners and resellers only. We do not handle end-client requests directly to protect reseller relationships and ensure smooth service delivery.
Use these for partner/reseller-level communication.
We host and manage reseller systems, portals, SaaS apps, and custom-tailored systems on Hetxa infrastructure.
Billing, inventory sync, printers, barcode, multi-branch setups.
Payment integration issues, callbacks, security, payment status checks.
SMTP/IMAP/POP, DNS records, spam reputation, deliverability.
Modules, user roles, performance, reports, and integrations.
Ledger, invoicing, tax settings, exports, audit logs, backups.
Multi-tenant portals, subscriptions, usage billing, access control.
White-label setups, reseller permissions, client onboarding flows.
Tailor-made web apps, APIs, database issues, deployments.
DNS, SSL, uptime, backups, speed, migrations, and security.
This form is for partners and resellers. For end clients: contact your service provider (invoice details).
This is a frontend form demo (no backend). Connect to your ticket system API later.